For government agencies at all levels, case management is the way in which vital services are delivered. But the traditional approach to case management, which relies on paper-based processes and incompatible legacy systems, can no longer keep up with the case management volume or meet the service expectations agencies face. In fact, the paper case file is a procedural bottleneck. It obscures visibility into or across cases, increases the risk of errors, omissions, and lost documents, and slows decision making. Typically, agencies have relied on custom developed, data-centric solutions to address case management—solutions that do not scale easily and cannot incorporate unstructured content such as personal identity information and related files. The results are information silos that cannot be integrated with other agency and external systems and make comprehensive search impossibly complex. That’s why today more and more agencies at the federal, state, and local level are turning to Stanley Associates, EMC Documentum and Prodágio Case Management Collaborative Edition (CE) from Imagitek. Prodágio is the only COTS case management solution that integrates domain expertise in government business processes, case management application development, and enterprise content management. Prodágio Case Management CE dramatically reduces the time and risk associated with deploying a comprehensive case management system.